Complaints Privacy Policy for SMS Campaigns:

Systematic Solar is committed to safeguarding the privacy and security of our users' personal information. This Privacy Policy explains how we collect, use, and protect user data, including personal data and communications such as SMS. By using our services, you agree to the terms outlined in this Privacy Policy.

1. Scope of Policy

This Privacy Policy applies to:

Our website and SMS/text messaging services.

2. Information Collection

We gather information in several ways to deliver our services effectively:

Personal Data: We collect details such as your name, phone number, and any other information required to provide our SMS services.

Message Data: This includes phone numbers, message content, timestamps, message status (e.g., sent, delivered, or failed).

Cookies and Tracking: We may use cookies or other tracking technologies to understand user behavior and improve service quality.

3. How We Use Your Information

Your data helps us operate our services and improve your experience. We use collected information for:

Service Provision: To deliver and improve our SMS communication services, including sending important updates or notifications (via SMS).

Personalization: To enhance user experiences based on preferences and behavior.

Analytics: To analyze how our services are used and make data-driven improvements

Security: To prevent fraud, identify suspicious activity, and protect against unauthorized access.Compliance: To ensure we meet all legal requirements and carrier regulations.

4. SMS and Text Messaging Specifics

Opt-In Requirement: We only send SMS messages to users who have explicitly opted in. Think of this like subscribing to a newsletter—you need to give clear consent before we start sending you updates.

Message Frequency: The frequency of SMS messages will depend on the nature of the service and user preferences. We ensure messages are sent in a manner that respects your preferences, and you can always modify or limit this frequency.

Message Content: Our SMS messages may include service updates or transactional information. We aim to keep messages relevant and timely.

Opt-Out Mechanism: You can opt out at any time by replying “STOP” to any SMS message or by contacting our support team. Opting out means you will no longer receive SMS communications from us, except for essential service-related messages.

5. Data Protection and Security

We use a combination of industry-standard security practices to protect your data, including:

Encryption: We encrypt sensitive information, such as personal and financial data, ensuring it remains secure.

Firewalls and Access Control: We employ firewalls and limit access to sensitive data to authorized personnel only, helping guard against unauthorized breaches.

Data Backups: Regular backups are made to ensure data is not lost and can be restored if needed.

6. Your Rights

As a user, you have the following rights regarding your data:

Access: You can request to access your personal data that we hold.

Correction: You can ask us to update or correct any inaccurate data.

Deletion: You can request the deletion of your personal data, as allowed by applicable laws.

Opt-Out: You can opt out of receiving further SMS messages by replying “STOP” or contacting our support team.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated version will be effective immediately upon posting. Be sure to review the policy periodically.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: admin@systematic.solar.